Frequently Asked Questions

Next Level Gaming FAQs

Welcome to our FAQs page. Here you’ll find a number of frequently asked questions about ourselves, our products, and our services, as well as their respective answers. It is our hope that these questions cover any you may have for us. However, if your question is not covered here, please let us know by contacting us via the Contact Us page.

FAQs

Q1) Do you accept commissions and if so how much are they?

A) You’re in luck. We do indeed accept commissions! The cost of which is determined after a brief discussion to first better understand your requirements. Each commission will be treated as a unique project with a uniquely tailored price. You can request a commission by visiting our Commissions page!

Q2) Are such discussions for commissions free of charge?

A) No. There is a small fee of $2.50 per hour. The initial amount of which must be paid in advance of the consultation, with any additional amounts owed paid upon completion. This is to ensure that our time is respected and that we’re dealing with serious clients, genuinely interested in commissioning a piece with us.

Q3) When do I pay?

A) Whether it’s a commissioned piece, or an established product for sale, payment must always be made prior to delivery. In the event during initial commission consultations you run over the allotted time you’ve prepaid for, you’ll be asked to pay the remaining amount owed before work can begin on your project. Please note, that the $2.50 per hour charge is up to an hour, meaning that any time spent in consultation beyond 60 minutes will result in another full hour ($2.50) being charged, regardless of whether or not the full additional 60 minutes is used.

Q4) Do I need to provide anything prior to work commencing on my commissions?

A) Yes, you’ll need to provide us with the base assets required for use in creation of your new custom asset(s). *Please ensure you are the legal owner of these assets, or have purchased the rights to use them. We are not liable for the use of any base assets which you provide to us in the creation of your new custom asset(s).

Q5) When do I need to provide these base assets?

A) Such base assets will need to be provided after our initial consultation and before any work can commence on your project.

Q6) What is the full commissions process?

A) Firstly, you’ll reach out to us via our Contact Us page. Next, we’ll be in contact shortly after to arrange a short consultation, where we’ll discuss the exact requirements for your project. Once the consultation is complete and we have all the key info from you, we’ll then require you to submit any base assets (such as sound files, etc) which you require us to use in the creation in the creation of your custom asset(s). Once we have these assets, and all fees (for additional consultation) have been paid, along with the agreed payment for the custom work itself (which must be paid in advance), we’ll then begin work on your project. This will be delivered within the agreed delivery deadlines discussed during the consultation process.

Q7) What happens if I change my mind mid-project? Do you offer refunds?

A) Once a piece is fully completed, we do not offer refunds. That being said, if you’re not fully satisfied with the end results, we can offer you a discount on future purchases with us as a good will gesture. In the event a piece is partially completed, we can offer a partial refund in line with the percentage of work that has currently been completed.

Q8) How can I contact you?

A) Regardless of the reason, you can contact us by heading to our Contact Us page and filling out the form provided there. We’ll then get back to you as quickly as possible. Usually, this will be within 48 hours, though it could be longer due to circumstances outside of our control. Rest assured, we shall always get back to you!

Q9) Do you have any other social media pages?

A) You can find clickable links to all of our social media pages at the top and bottom of each page of this site.

Q10) What if I only want minor adjustments to items you’re currently selling?

A) We’ve got you covered! Not only do we accept custom orders for items designed from the ground up, we also offer the ability to tweak existing items which we currently offer for sale.

In this instance, simply reach out to us via our Contact Us page and provide us with a link to the item in question, as well as some basic notes on what you need tweaked. We’ll then ensure we get back to you within 48 hours.

Q11) What does my purchase entitle me to? How/where can I use purchased assets?

A) Your purchase grants you a license to use our assets for either commercial or non-commercial purposes. This license only extends to the individual who has placed the order with us however. In the event that multiple individuals from the same company will be using our assets, each individual will need to make a purchase with us in order to be licensed to use our assets.

Q12) Can I take credit for the assets?

A) While the license which you obtain from placing a purchase from us enables you to use our assets in your project, we nonetheless must still be credited as the original creators of said assets.

Q13) How long will it take for my commissioned work to be completed & delivered? 

A) Completion dates and delivery times will be tailored to each unique custom order. The exact details of which will be discussed with you and agreed upon between both parties during the consultation process. Obviously, depending on the scope of your requests such delivery times will vary significantly. Rest assured however, once these delivery deadlines have been agreed upon, we shall always meet them, and wherever possible exceed them!